Question 1

What services do you offer?

Accepted Answer

All Of Our Home Cleaning Services
Here at Blooming Cleaning Services, we pride ourselves on providing Mesa and Central Arizona  with an exhaustive list of cleaning services they may require for their home. Below is a list of all available services you can get from theBlooming Cleaning Services:

Move in and Move out house cleaning
Construction site cleaning
Commercial cleaning 
Floor to ceiling deep cleaning
Short Term Rental cleaning 
Repeat Cleanings
One Time Cleanings

Question 2

What cities do you service?

Accepted Answer

We service the greater Phoenix Valley. If you don't see your city listed below, feel free to message us anyway. We're always looking to expand!

Question 3

Are you a pet friendly service and do your cleaning teams use non-toxic or organic products?

Accepted Answer

Yes, we do! At Blooming Cleaning Service, we understand that pets are a part of your family. That's why our teams are trained to handle pets with care and respect. We offer non-toxic, eco-friendly products that are safe for your furry friends on any surface we clean. If you have pets and would like us to use eco-friendly cleaning products, please make sure to request it when booking your cleaning.

Question 4

¿Hablas español? / Do you speak Spanish?

Accepted Answer

¡Sí! No dude en llamarnos, enviarnos mensajes de texto o enviarnos un correo electrónico en inglés o español. Nuestro equipo es bilingüe.

Yes! Feel free to call, text or email us in English or Spanish. Our team is bilingual.

Question 5

Do I have to be home during my appointment?

Accepted Answer

No, you do not! It's completely your choice whether you would like to be home during your appointment. If you prefer, you can just let our scheduling team know of a code, have our management team pick up a key or remotely let us access. We'll take care of everything! Our team is professional and trustworthy, so you can rest easy knowing that your home is in safe hands. If you have any specific instructions or preferences, just let us know ahead of time and we'll make sure to follow them. Our goal is to provide you with a hassle-free, convenient cleaning experience that fits your needs and schedule. If you have any other questions or concerns, please don't hesitate to reach out to us. We're always here to help

Question 6

Do I need to sign a contract to use Blooming Cleaning Service?

Accepted Answer

No, we do not require any contracts when we clean your place. We believe in providing flexible and hassle-free services to our customers. The only thing we ask is that if you have to cancel or reschedule your appointment, please give us 48 hours notice. If you cancel or reschedule within 24 hours, there is a $70 fee. If you cancel within 3 hours of the appointment, it is 50% of the cleaning cost. If you cancel while the cleaner is still at your place, or we are locked out, the full cleaning cost will be charged. We appreciate your understanding and cooperation in this matter.

Question 7

How many hours is a typical cleaning service?

Accepted Answer

The length of a cleaning service depends on the size and condition of the home. Our standard cleaning service usually takes between 2 to 4 hours to complete. However, for larger homes or those that require deep cleaning, the service may take longer. We will provide you with an estimated time frame when you book your cleaning service, and our professional cleaners will work efficiently to ensure that your home is thoroughly cleaned in a timely manner.

Question 8

Do I need to schedule a Deep Clean for my first appointment with Blooming Cleaning Service?

Accepted Answer

We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months, but it is not required. Our Deep Clean is a comprehensive cleaning service that covers all areas of your home, including hard-to-reach places and hidden corners. It ensures that your home is thoroughly cleaned and ready for regular maintenance cleaning. You can find more information about our Deep Clean on our Services page.

Question 9

Do I have to start with a deep clean or can I choose to only schedule regular cleanings?

Accepted Answer

The choice is yours! While we recommend a deep clean to get your started which we will maintain with regular scheduled cleanings (biweekly/monthly) you do not have to choose that route. The choice is totally yours! We understand that every home and situation is different, so we offer customizable cleaning plans to fit your needs and preferences. Whether you want a one-time deep clean or ongoing regular cleanings, we are here to help. Our team will work with you to create a plan that meets your specific needs and budget. Contact us today to schedule your first cleaning service.

Question 10

What's the next step after I book?

Accepted Answer

You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.

Question 11

Do you offer a guarantee?

Accepted Answer

We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.

Question 12

Do you offer hourly service?

Accepted Answer

Yes, we do offer hourly service. However, there are some restrictions and minimum requirements for this service. We have a minimum of 4 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter, dirt or organizing. Please note that there is no guarantee on our hourly service and we do not offer any reclean options. If you have any questions or concerns about our hourly service, please feel free to reach out to us.

Question 13

When will I be charged?

Accepted Answer

At Blooming Cleaning Service, we aim to make the payment process as hassle-free as possible for our clients. Our cleaners do not carry cash, nor accept payment. We charge for our services at the end of each cleaning session, and payment is due immediately upon completion of the job. We accept various payment methods, including credit card, Zelle and Venmo.  We understand that our clients have busy schedules, which is why we make sure to schedule our cleaning appointments at mutually convenient times. We also provide flexible payment options to accommodate your needs.  If you have any questions about our payment policies or need to make special payment arrangements, please do not hesitate to contact us. Our friendly and knowledgeable customer support team is always ready to assist you with any concerns you may have.

Question 14

Is Blooming Cleaning Services Insured?

Accepted Answer

Yes, we are! To obtain proof of insurance, you can email us at bloomingcleaning1111@gmail.com and we'll send you our current documentation.

Question 15

Are there any services you don't offer?

Accepted Answer

While we offer comprehensive cleaning services, there are a few things we cannot clean. We will not resurface, wax, or refinish floors, wet wipe light bulbs, move large furniture, or dispose of an excessive amount of trash. Additionally, we cannot clean second-story exterior windows, mold, biohazards, pet waste, or insect or rodent problems. For these types of cleaning needs, we are happy to recommend a trusted certified partner.

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FAQ

Frequently asked questions